CODE OF ETHICS
As a member of the TECH-NET Professional program we agree to:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.
- Provide and honor CARQUEST manufacturer warranties.
- Exercise reasonable care for the customer’s property while it is being serviced.
- Make every effort to fix the customer’s vehicle right the “first time”.
- Maintain a system for fair settlement of customer’s complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
Regular oil and filter changes will keep your vehicle running longer than any other piece of maintenance.
Flush your cooling system and change your coolant once per year.
Transmission and differential oils should be changed according to the regular service intervals in the owner's manual.
Keep your vehicle clean, especially during Winter. Salt and road grime can stick to the underside of your vehicle and cause damage.
Applying high-quality wax can keep your paint protected. Wax should be applied at least every six months.
Brake fluid can attract moisture. Because of this brake fluid should be replaced once per year to keep parts from corroding.